aq77 Privacy Policy

Our Commitment to Your Privacy

At aq77, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our online casino and sports betting platform, how we use that information, who we may share it with, and the rights you have over your own data. By accessing or using aq77, you agree to the practices described in this document.

This policy applies to all players, including those accessing aq77 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are committed to handling your personal data in a fair, lawful, and transparent manner at all times.

Information We Collect

Personal Information You Provide

When you register an account with aq77, make a deposit, or contact our support team, we may collect the following categories of personal information:

• Full name and date of birth (to verify you are aged 21 or above)
• Mobile number and email address for account communications
• Residential address (city/district level, e.g. Dhaka, Chattogram, Sylhet)
• Payment account identifiers for bKash, Nagad, Rocket, or Upay — no full card numbers are stored
• Government-issued ID details where required for KYC verification

Information Collected Automatically

When you browse or play on aq77, our systems automatically log certain technical information to maintain service quality, detect fraud, and improve your experience:

• IP address and approximate location (country or city)
• Device type, operating system version, and browser information
• Session duration, pages visited, games played, and betting activity logs

How We Use Your Information

aq77 uses your information only for legitimate operational and service purposes. Specifically, we use your data to:

• Create and manage your aq77 player account, including login authentication and session management
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank channels
• Conduct KYC age and identity verification to ensure all players are aged 21 or above
• Deliver customer support via email and investigate disputes or complaints
• Detect, prevent, and investigate fraudulent activity, money laundering, or abuse of promotions
• Improve platform features, fix technical issues, and personalize your gaming experience on aq77

Sharing Your Information

aq77 does not sell, rent, or trade your personal information to any third party. We may share limited data only in the following circumstances:

Payment Processors

To process transactions, we share transaction reference data with bKash, Nagad, Rocket, and Upay as required. These partners operate under their own privacy policies and are not authorised to use your data for any purpose other than completing the transaction.

Legal and Regulatory Obligations

We may disclose your information to law enforcement agencies, courts, or regulatory authorities when required by applicable law, a valid legal order, or to protect the rights, property, or safety of aq77, its users, or the public.

Service Providers

We engage trusted technology service providers (for example, cloud hosting, analytics, fraud detection) who process data on our behalf under strict contractual confidentiality agreements. They are permitted to access only the minimum data necessary to perform their specific function and may not use it for any other purpose.

Cookies and Tracking Technologies

aq77 uses cookies and similar technologies to operate core platform features and improve your experience. The types of cookies we use include:

• Essential cookies — required to keep you logged in and maintain your session securely across pages
• Functional cookies — remember your preferences such as language settings and display options
• Analytical cookies — help us understand how players use aq77 so we can improve the platform

Most web browsers allow you to manage or block cookies through their settings. Please note that disabling essential cookies may affect your ability to log in and use core features of aq77.

Data Retention

We retain your personal data for as long as your aq77 account remains active or as otherwise required to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is generally retained for a minimum of five years following account closure to meet standard anti-money-laundering record-keeping requirements.

When data is no longer required, we delete or anonymise it securely. If you request deletion of your account, we will action your request within 30 days, except where retention is legally required.

Your Rights Over Your Personal Data

As an aq77 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details in the Contact section below:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request deletion of your data where it is no longer necessary for us to retain it
• Right to restriction — you may ask us to limit how we use your data while a dispute or review is in progress
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

We aim to respond to all data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you promptly.

Security Measures

aq77 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption on all data transmissions, access controls that restrict internal data access to authorised personnel only, regular security audits and vulnerability assessments, and secure, encrypted database storage.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your aq77 account and to contact us immediately at [email protected] if you suspect any unauthorised access.

Third-Party Payment Processors

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank, your payment is processed directly by those providers under their own terms and privacy policies. aq77 does not store full payment credentials — we only retain transaction reference numbers and status confirmations needed for our records.

We recommend that you review the privacy policies of these payment providers before initiating any transaction. aq77 accepts no responsibility for how those third-party services handle your data once you have engaged directly with their platforms.

Children's Privacy and Age Restriction

aq77 is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on aq77, please contact us immediately at [email protected]. We will promptly investigate and delete the account and all associated data without delay.

Changes to This Privacy Policy

aq77 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email. Your continued use of aq77 after any such changes constitutes your acceptance of the revised policy.

We encourage you to review this page periodically so you remain informed about how aq77 handles your personal information. If you disagree with any amendment to this policy, you should stop using aq77 and may request deletion of your account by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aq77 handles your personal data, please reach out to our support team. We are committed to addressing your privacy concerns promptly and transparently.